Government departments (and those services funded by government) have an obligation to deliver services to the public that are accessible to all and serve the needs of the people who use those services.
Therefore, Government in Australia has developed a set of guidelines for organisations to follow in the digital space (Digital Service Standards).
These standards should be adhered to by all departments (some are mandated by law) to ensure a quality service is delivered to all people.
More about government standards for digital >
Digital Service Standards cover things like:
- Understanding user needs through an agile and user centred approach
- Creating consistent and responsive designs
- Putting legal, privacy and security measures in place to mitigate data breach events
- Having teams with proven experience in delivery for government projects and in the systems they build with
- Accessibility Compliant standards to WCAG Level AA
- Accessibility across a range of devices including mobile and smaller screens
- Using web technologies instead of mobile apps for greater accessibility across mobile
- Using open standards
- Ensuring a robust testing and QA protocol is utilised
- Measuring performance against KPIs
At Zeroseven we are well versed in how websites for Government differ from the private sector and what things need to be considered for compliance to all standards and guidelines.
Questions worth asking.
How does Zeroseven address accessibility, security and privacy requirements?
Zeroseven incorporates accessibility, security and privacy requirements from the outset of every project. We align accessibility work to WCAG, follow secure development practices informed by the OWASP Top 10 and work with organisations to ensure privacy obligations are reflected in platform design, integrations and data handling.
Where required, we support independent accessibility audits, penetration testing and remediation activities before launch.
How can Zeroseven connect our solution with existing business systems?
Zeroseven integrates websites, portals and digital services with existing business systems including CRMs, payment platforms, learning management systems and identity providers.
We design integrations around existing processes and data ownership models, enabling information to move securely between systems while reducing manual effort and improving user experience.
How does Zeroseven minimise risk and disruption during complex government projects?
Zeroseven plans delivery around the realities of government environments, including large content estates, complex stakeholder groups, existing integrations and critical public services. Through structured governance, early risk identification, ongoing testing and carefully planned migration activities, we help organisations introduce change while minimising disruption to users, staff and business operations.
How does Zeroseven support digital platforms after launch?
Launching a website or digital service is only the beginning. Organisations need ongoing support to keep platforms secure, stable and aligned with changing business needs.
Zeroseven provides flexible support and enhancement services that combine maintenance, issue resolution and planned improvements. Clients have access to developers, UX specialists, consultants and technical experts who understand their platform and can help resolve issues, prioritise enhancements and deliver new capabilities over time.
This approach helps organisations maintain momentum after launch and ensures digital platforms continue evolving alongside operational, organisational and user requirements.
How does Zeroseven help organisations plan future digital investment?
Digital platforms deliver the greatest value when investment decisions are guided by evidence rather than assumptions.
Zeroseven combines strategic, technical and user experience expertise to help organisations identify opportunities, prioritise improvements and plan future investment. Recommendations are informed by user needs, platform performance, business objectives and emerging technology trends.
Whether planning a major platform upgrade, improving content management processes or identifying opportunities for new digital services, we help organisations focus investment where it will deliver the greatest long-term benefit.
Our work with Government
Digital platforms and services delivered for Commonwealth, state and local government organisations.
