Design would be a key element of this project given the potential for varying degrees of computer literacy across subscribers. To meet this we had multiple requirements gathering sessions with Liturgy Brisbane, planning the UX, developing wireframes and developing a working prototype for testing.
User testing was conducted on the prototype in hour-long face-to-face sessions where participants were asked to complete different tasks. Different types of users were tested, priest/clergy, parish secretary/admin user, younger user, older user; the feedback was collated and the prototype revised.
The website was purposefully designed to be clean and fresh, using lots of white and graphics only (rather than photos). Considering that there are many older users of this product everything had to be clear and simple, showcasing the easy-to-use interface as well as simply explaining the subscription model of the product.
The Liturgia software itself also followed this clean and fresh approach using the same colours for a seamless approach. We made this easy to use with intuitive and contextual actions