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case study

MBRC Request App

case study

MBRC Request App

App users can quickly and easily advise Moreton Bay Regional Council of road and footpath damage, tree or park maintenance, vandalism, animal matters, overgrown properties, bin replacement requests and missed collections.

The brief

Reporting a fault to a city council has previously tended to be an arduous task which involved digging up the correct contact details, placing a call and hoping it gets to the right person and is resolved quickly.

Now, if you find a fault with a council service in the Moreton Bay Region, you easily report it on your smartphone.

The solution

The Customer Service Request mobile app is available for iPhone and Android devices and allows someone to submit a fault (such as reporting a pothole, fallen tree, graffiti or barking dogs} and upload a photo of the issue. The app can also use the phone's GPS to specify the exact location of the problem.

This app connects residents to local work crews for more efficient response times and improved customer satisfaction. Available from the Apple Store and Google Play for Android.


  • Accessibility compliant design (WCAG 2.0)
  • GPS location
  • Revised information architecture
  • Photo upload
  • Common visual language and style guides
  • Customer tracking
  • iOS and Android mobile app

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