One of the most common gripes of business is 'I don't have
the time to log into 3 different systems to update one piece of
content' and sometimes investing in a new CMS or eCommerce
solution seems just that, another system that you have to
log into to update content.
Often businesses have existing systems for customer management
(CRM systems) or complete solutions for a range of business
functions (ERP systems).
These systems can be standard such as Dynamics, SAP or SAGE
systems or custom closed systems.
We can integrate with these so that when the information is
updated in the internal system, it is then pushed to the web
system and vice versa, if order are made on the website, these can
be recorded to the CRM or ERP. This often saves
time, resources, your bottom line and painful headaches in the
process!
Integrating with existing systems often means that as a
business, you are building on your original investment and the
sales/order/customer experience process is seamless.
Contact us
for more information about third party integrations.
CRM INTEGRATION (EG. DYNAMICS /
SALESFORCE)
Integrating with a CRM system such as Microsoft Dynamics or
Salesforce (or similar) is powerful for:
- Tracking leads generated through the site and seeing them
directly in the CRM
- Seeing what journey your customers take through the site and
whether this results in a lead
- Managing your customers and the customer
experience in one place
- De-duplicating contacts automatically in the CRM for a better
customer experience
- Use the CRM for creating quotes or orders or manage
products
- Trigger existing processes such as order fulfillment or a sales
task
ERP (EG. DYNAMICS NAV
(NAVISION) / SAP / SAGE)
Integrating with ERP systems provides a complete solution to
running your business without the need to keep multiple systems
updated with the same data. The integration with Dynamic NAV
(Navision), SAP, SAGE or a number of other ERP systems has many
benefits including:
- Saving time and resources
- Selling products online without the need to worry about
duplication of information
- Updating a large stock inventory (some companies have 1000's of
products where it would be impractical to do this through a
separate system)
- Efficient stock control between offline and online orders
- Collecting online orders or enquiries in the same system
that you already have for offline ordering, which can flow through
to distribution, customer service and accounts as well as
sales
- Automating the ordering process
OTHER SYSTEMS
We have experience integrating with other systems such as IMIS,
Kapch/TOMS tolling system, Goldmine as well as custom internal
systems and intranets.
INTEGRATION SECURITY
Integration with an internal system, whether CRM or ERP is made
through a secure process so there is never a way that your vital
business information is compromised. We create a middle layer of
web services that communicates with the internal system and acts as
an interface between the internal and the online systems. There is
never a direct connection between the two systems so information is
secure.
OUR EXPERIENCE
We are technically minded and have extensive experience
integrating with all of these systems, developing web services and
making a smooth process for information management within a
business.
If you're just starting out on the online journey with a CMS or
eCommerce website and have an existing system, but don't want to
take the plunge with full integration, you might want to
think about partnering with a company that can be flexible with the
systems built now as your requirements change in the future.
If you have an existing CRM or ERP system and want
to manage all information in the one place, speak to us about
the best solution for integrating with your system and your
particular requirements.
Examples
IMIS Integration: Green Cross
Australia Donations - Collecting donations
IMIS Integration: Australian
Association of Practice Managers (AAPM) - Membership
management
Kapsch/TOMS: AirportlinkM7
- Registration, account management and payment processing for
tolling portal
Goldmine: Workforce
Council - Event registrations and payment management