St John Ambulance

DATABASE / REPORTING

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St John Ambulance provides a range of services to the community including the coordination of the St John transport service, a social inclusion and security phone service (Silvercord) and a hospital visitation service.

THE BRIEF

Each of the St John services is staffed by a combination of volunteers and St John staff members who need to coordinate the activities of volunteers with the needs of clients. The brief was to take the existing disjointed systems and bring them together into one online database for scheduling these vital services.

THE SOLUTION

Zeroseven analysed the existing separate Access databases and other process documents used to run each service, interviewed key operational staff and then designed a single web-based solution to run all three services.

An important factor in managing community services such as the St John transport, Silvercord and hospital visitation service, is the time needed for staff to manage and schedule volunteers for these services.
 
With the new database, staff not only save time during the scheduling process, the management of client and volunteer details has become easier and vital information can be easily found in the system, whether it be via the client or volunteer search or overview screens for each of the three services.

THE FEATURES

  • Scheduling tools for volunteers, staff and clients
  • Internal and external reporting tools
  • User activity log

THE RESULTS

Through this new system, St John staff manage 2000 volunteers, 10,000 clients, over 100 trips and 150 telephone schedules a day, 500 hospital schedules, drivers, vehicles, and more, through one intuitive interface. 

There is extensive reporting generation (including HACC reporting) and a log to track user activity. By providing St John Qld with a database to match their needs, St John Qld are able to provide a better service for clients, volunteers and the community.

Reporting on the services has also been made easier with detailed information being captured and custom reports generated for internal use and external reporting.

THE TECHNOLOGY

Microsoft.NET // SQL Server // HTML // JavaScript // CSS // AJAX

 
 
 
 

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2/75 Hope St
South Brisbane, QLD 4101

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